All essential info. No distractions.

Don’t be afraid to express yourself through the way you move, dress, dance, or interact—this is a space for authenticity, freedom, and self-expression. Communicate, explore, and connect with others in a respectful and open-minded way, while looking out for one another and offering support when needed. Our staff is always present and available to assist, so if you experience or witness any suspicious, uncomfortable, or inappropriate behaviour, please report it to the security team immediately so it can be handled discreetly. We maintain a zero-tolerance policy toward harassment, discrimination, and intimidation of any kind. Please help keep the venue clean, respect the space and those around you, enjoy responsibly, and follow any instructions given by staff to ensure a safe and positive experience for everyone.

Photography, video recording, and live filming may take place during our events for marketing, promotional, editorial, and archival purposes. By purchasing a ticket and attending the event, you acknowledge and consent to being photographed, filmed, or otherwise recorded, and to the use of such content by the organiser and its partners across digital, print, social media, and other marketing channels. We will always aim to use content responsibly and respectfully. If you identify yourself in any published material and would like to discuss its use, please contact us at support@exist.pl and we will work with you to find an appropriate solution. Please note that guests standing close to the stage, artist areas, or other high-visibility locations are more likely to appear in event photography and video content.

18 +

Please bring a valid government-issued photo ID (passport, national ID card, or driver’s license).

ID checks may be required at entry, and entry will be refused without valid identification.

We operate a strict zero-tolerance policy on drugs. The possession, use, distribution, or sale of illegal substances is strictly prohibited anywhere on the premises. Anyone found in breach of this policy may be refused entry, removed from the venue without refund, and, where appropriate, the matter may be reported to the relevant authorities. These measures are in place to help ensure a safe, respectful, and enjoyable environment for all attendees.

We understand that some guests may need to carry personal medication. Prescription medication is permitted at the venue, provided it is kept in its original packaging with a clearly visible prescription label. Please bring only the amount reasonably required for the duration of your visit. If your medication requires special storage, administration, or equipment (such as injections), we recommend informing our staff or security team upon arrival so we can assist if needed. For safety and security reasons, proof of prescription may be requested where appropriate. If at any point during the event you feel unwell or require medical assistance, please contact a member of our team immediately—we are here to help and support you.

A cloakroom service is available for your convenience throughout the event. We encourage guests to use the cloakroom for coats and small personal belongings; however, due to limited storage capacity, we kindly ask that large bags, suitcases, and other bulky items are not brought to the venue. The venue reserves the right to refuse oversized items where necessary for safety, security, or operational reasons. While every reasonable effort is made to safeguard deposited items, all belongings are left at the owner's risk, and we recommend keeping valuables such as wallets, phones, and important documents with you at all times.

To ensure a safe, secure, and enjoyable experience for all guests, we operate a strict IN = IN, OUT = OUT policy. Once your ticket has been scanned and you have entered the venue, your entry is considered used and valid only for that session. If you choose to leave the venue at any time, re-entry will not be permitted unless you hold a separate unscanned ticket. We therefore encourage all guests to bring everything they may need before entering and to plan accordingly. This policy helps us effectively manage venue capacity, maintain security standards, and ensure the best possible experience for everyone attending the event.

Smoking, vaping, and the use of electronic cigarettes are not permitted inside the event space at any time. To ensure a comfortable, safe, and enjoyable environment for all guests, a designated outdoor smoking and chill-out area will be available and clearly signposted. We kindly ask all guests who wish to smoke or vape to use this designated area and to respect both the venue regulations and those around them. Please follow any instructions provided by venue staff and security personnel regarding smoking areas and event policies.

A dedicated medical team is present on site throughout the event to help ensure the safety and well-being of all guests. Trained medical professionals are available at all times and are ready to provide assistance whenever required. If you feel unwell, require medical attention, or notice someone who may need help, please contact a member of our staff, security team, or medical personnel immediately. All medical assistance is provided professionally, confidentially, and with respect for your privacy.

Getting your tickets is quick and easy. Simply visit our official website exist.pl, select the event you would like to attend, choose your preferred ticket type, and complete the purchase securely online. Once your booking has been successfully confirmed, your ticket will be sent directly to the email address provided during checkout. To guarantee the validity of your ticket and ensure smooth entry to the event, we strongly recommend purchasing tickets only through our official sales channels and authorised ticketing partners i.e Ticketswap.

In the event of a cancellation, all ticket holders will be entitled to a full refund, which will be processed within 14 days of the official cancellation announcement. Please note that changes to the event lineup, venue, timetable, supporting artists, or other event details do not constitute a cancellation and therefore do not qualify for a refund. We reserve the right to make reasonable changes to the event where necessary, while always aiming to deliver the best possible experience for attendees.

If you are no longer able to attend the event, you may resell your ticket through TicketSwap, our recommended and trusted ticket resale platform. Using TicketSwap helps ensure a secure and verified transfer process for both buyers and sellers, reducing the risk of fraud or invalid tickets. We strongly advise against using unofficial resale channels or private transactions, as we cannot guarantee the validity of tickets purchased outside approved platforms. If you require any assistance regarding your ticket, please contact our support team at support@exist.pl and we will be happy to help.